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CUSTOMER MANIFESTO
1 Jul 2020
NEW BEGINNINGS, SAME GREAT SERVICE
It's been a strange old time for the hospitality industry but, as we start to emerge from lockdown, we wanted to make you a promise for the future.
We have produced our Customer Manifesto that sets out ten actions we have taken to give you the confidence to hold events in our venues.
Download our Customer Manifesto
But there's just one overarching pledge:
To deliver the same fantastic customer service we always have, whilst protecting the safety of all our guests.
This isn't just a response to Covid-19. This is how we promise to do business in the future.
Our industry is all about service. As we all adapt to a new 'normal', our insistence on quality and outstanding customer care will never change.
We will get through this together and once again be #VENUESTHATCONNECT.
In this section:
Press Contact
News
- Imago Venues undergoes massive transformation
- Imago Venues - Burleigh Court shortlisted as finalist for Best UK Conference Centre
- Imago Venues winners in VisitEngland's Business Events Venue of the Year.
- Imago Venues - Burleigh Court shortlisted as finalist for Best UK Conference Centre & Best UK Hotel
- Hotel manager at Imago Venues shortlisted for miaList 2019
- Cyclists to take on 125-mile bike ride to mark opening of new developments on campus
- Imago Venues shares tips on how to be a more sustainable hotel guest to mark World Environment Day
- Imago Venues partners with Harrison in £4m transformation of Burleigh Court Hotel & Conference Centre
- Vice-Chancellor welcomes the campus nursery as it becomes part of Imago
- Imago Venues supports launch of new mathematics research centre
- The 15-minute Hotel Room Workout
- Imago Venues starts New Year with three award nominations
- Mike Hart explains how we achieved 100% Net Promoter Score for January
- How Imago Venues' Harry Kerr-King made his way up the hospitality industry
- Alun Pomfrett to head up food offering at Burleigh Court and Holywell Park
- Imago Venues win Best UK Conference Centre at M&IT Awards
- Imago Venues commits to 'earn and learn' by joining The 5% Club
- Imago Venues launch Meeting Made Easy campaign with new event calculator
- Burleigh Court Retains Visit England 4 Star status and Breakfast Award
- Imago Venues upgrades its Wi-Fi network to a mega-fast 1Gbps
- New immersive 360 virtual tour for Burleigh Court Conference Centre and Hotel
- Team Imago get muddy to help fight cancer
- Community projects in Loughborough supported by Imago Venues
- Immersive 360 tours for Holywell Park and The Link Hotel
- Imago Venues makes Head of Venues appointment
- Loughborough nursery receives Ofsted Outstanding
- Imago Venues unveils new People and Culture strategy
- Imago Venues make new senior appointments
- Imago Venues - A Year In Review
- Imago Venues fuel GB Olympic success
- How we achieved Investors in People’s highest accolade
- Imago Venues receives prestigious Investors in People Platinum Accreditation
- Imago Venues supports sustainable clothing initiative to help students prepare for interviews
- Pledge signed to reduce single-use plastics
- Imago Venues gains national recognition as finalist in Visit England's Awards for Excellence
- On Your Marks... we partner with Grey Dawes to deliver a series of wellness products to support business travellers
- Imago's launch of virtual showrounds could be instrumental to post-Coronavirus business recovery.
- How to lead a virtual team - new Loughborough University research
- Coronavirus: How to sleep better during the lockdown
- Study aims to improve sleep for athletes with spinal cord injuries
- Imago Venues wins Best Business Events Venue Of The Year
- Live it, don't laminate it
- How can you grow?
- Guest Blog - Autograph Events
- Trio of awards for Imago Venues at the Academic Venue Awards
- A Christmas party survival guide for people who hate networking
- Duo from Burleigh Court win Cook and Serve Challenge
- The Link Hotel wins Best Team at Leicestershire Tourism and Hospitality Awards
- Imago Venues win hat-trick at the Academic Venue Awards 2018
- Olympic legend Lord Sebastian Coe opens Loughborough’s pioneering Elite Athlete Centre and Hotel
- Imago Venues to support Loughborough University in hosting the UEFA European Under-17 finals
- Holywell Park achieves 6th VenueVerdict Gold
- Still Keeping Two Feet On The Floor (With Help...)
- HBAA unveils a new identity - beam
- Two Feet On The Floor
- Lost your motivation to work out? Here’s why – and how to get back on track
- HBAA launches ‘Meet Safe, Meet Smart 30’ campaign after new survey reveals lack of confidence among planners and confusion over guidelines
- Business events for up to 30 may run under new Tier System
- Let's "MEET OUT TO HELP OUT"
- Elite Athlete Centre and Hotel supports first Mount Kilimanjaro charity challenge
- String of award nominations for Imago Venues
- Burleigh Court Conference Centre and Hotel retains prestigious VisitEngland awards
- Imago Venues and Professor Elizabeth Stokoe deliver seminar on 'How to Network' at World Of Learning Conference and Exhibition
- Imago Venues launches new Loughborough Campus website
- Imago Venues shortlisted for two prestigious hospitality awards
- £7m Elite Athlete Centre and Hotel to be added to Imago Venues portfolio in 2018
- Imago Venues pick up the Bronze for Best UK Conference Centre at the Conference and Events Awards
- Campus Nursery to become part of Imago Venues
- Imago Venues launches #MEETINGMATTERS campaign
- Business meetings of up to 30 permitted from 1 August, Government confirms
- Imago Venues' Burleigh Court and Holywell Park gain AIM Secure Accreditation
- Coronavirus scams: the science of how to deal with nuisance callers
- Imago Venues outlines dates for reopening
- CUSTOMER MANIFESTO
- WE'RE BACK, WE'RE SAFE, WE'RE READY TO GO
- Loughborough University staff are using their skills and expertise to help with the fight against COVID-19
- Venues of Excellence signs Imago Venues’ Elite Athlete Centre
- A new study by Imago Venues reveals the most effective ways to network
- Burleigh Court Conference Centre & Hotel wins 2022 TripAdvisor Travelers' Choice Award
- Imago Venues' Burleigh Court shortlisted as finalist for Best Conference Venue
- New ownership for Venues of Excellence as hospitality industry reopens for business
- Imago Venues launches virtual site visit for The Link Hotel
- New business tourism service for Leicestershire takes off
- We welcome new CEO, Spencer Graydon, to our Imago family and bid a fond farewell to Kay England
- Imago Venues earn 2019 Tripadvisor Certificate of Excellence and Hall of Fame Award
- Top tips for organising an international academic conference
- Elite Athlete Centre and Hotel recognised for Innovation for Human Performance
- Imago Venues to host Team England ahead of the Commonwealth Games
- Love Business moves to Holywell Park for 2018
- Holywell Park joins Venues of Excellence as 40th member
- Double win for Imago Venues at Leicestershire Promotions Tourism and Hospitality Awards
- Our Covid measures 'Get The Pass' from Vitality Roses
- Imago Venues annouce temporary venue closure
- Imago Venues win big again at the M&IT Awards
- Imago Venues scoops three awards at M&IT Awards
- Imago Venues prepares for £3million rolling refurbishment of Burleigh Court
- Loughborough’s Kay England to take on role as chair of Meetings Industry Association
- Hayley Hardy promoted to Senior Business Development Manager at Imago Venues
- Imago Venues' Burleigh Court and Holywell Park retain mia’s AIM Gold accreditation