Imago Venues strikes gold with new excellence accreditation

Burleigh Court Conference Centre and Hotel and Holywell Park, part of Imago Venues, has secured the illustrious MIA Gold accreditation from the Meetings Industry Association (MIA).

The conference, hotel and event venues based in Loughborough achieved the highest possible level of accreditation from the sector’s nationally recognised standard for service providers in business, meetings and events, after a panel of independent industry assessors scrutinised it against a robust checklist of criteria.

The process includes legal compliance, accessibility and quality checks of facilities as well as the customer service proposition and experience, ethical codes of conduct and best practice standards. To achieve the MIA Gold standard, operators must meet an even stricter list of criteria and show excellence throughout the entire customer journey and business process supporting it.

Imago was commended for it’s excellent venues supported by management that are committed to providing a venue and services that reflect this excellence through innovation and investment throughout the venue.

Emma Chamberlain, Commercial Director at Imago Venues, said:

“To have achieved MIA Gold Accreditation fills our team with enormous pride, paying recognition to our long-term commitment to deliver the highest of service standards. There has been a considerable amount of attention invested in ensuring our organisation can deliver this level of service across all departments, so to be recognised with this accreditation is testament to the efforts of our highly dedicated team.”

Kerrin MacPhie, chief executive, the MIA said:

“We’re delighted that Imago Venues has joined the elite list of operators with MIA Gold accreditation. The iconic status is one of the sectors highest accolades and goes a long way in demonstrating excellence to prospects, clients and employees. This achievement is no mean feat, and we offer our sincere congratulations Imago Venues for such a remarkable achievement that many dedicate a number of years striving for.”

To find out more about the MIA’s Gold accreditation, visit: https://www.mia-uk.org/miagoldaccreditation

• Imago Venues is Leicestershire's premier venue brand, combining year-round conference venues and hotels with Loughborough University campus facilities.
• They provide high-quality meeting spaces, venues and accommodation, along with world-leading sports and leisure facilities.
• Its portfolio includes Burleigh Court Conference Centre and Hotel, Holywell Park Conference Centre, The Link Hotel, the Elite Athlete Centre and Hotel, and Loughborough University campus.
• Multi-award winning venues including M&IT Gold for Best Academic Venue, Best UK Conference Centre, Best F&B Supplier, and Best Training Venue at the Academic Venue Awards.
• Imago Venues is a wholly owned subsidiary of Loughborough University and Gift Aids its profits to the University, contributing over £1million per year to help fund research and academic excellence on campus.
• Imago Venues is part of The 5% Club which is a movement of more than 800 employers providing 'earn and learn' opportunities to develop the skills and talents people need to become more employable and create meaningful careers.